tuna Casino & Sportsbook FAQ

We at tuna operate our platform globally, but our services are available only where local law permits. We do not offer our services in jurisdictions where online wagering is prohibited. Users accessing tuna from Jakarta, Surabaya, Bandung, Medan, or any other region must verify independently that doing so complies with local law. We reserve the right to restrict access from specific countries, regions, or IP ranges if we believe offering tuna services would violate applicable law. If your account is restricted due to geographic limitations, we will notify you and may return your balance to your original payment method. Services availability and legal status vary by location; users are responsible for confirming compliance with their own jurisdiction's law.

During registration on tuna, you provide a username, email address, mobile phone number, and a password. We verify your email and mobile number with a one-time code before you can access your account. To enable withdrawals, we at tuna require Know Your Customer (KYC) verification: you must upload a clear photo of your national identity card (KTP), proof of address (utility bill or rental agreement, typically dated within three months), and a selfie holding your ID. This verification protects both you and tuna by preventing fraud and money-laundering. KYC approval typically takes one business day. If your documentation is incomplete or unclear, we will request resubmission.

We at tuna respect your right to request deletion of your personal data. To submit a data-deletion request, contact our support team via live chat, email, or your account settings. You must provide your username and registered email address for verification. Note that we may retain certain data for legal, tax, or anti-fraud purposes for a period required by law or our policies. Once we receive your request, we will confirm receipt and process it according to applicable data-protection regulations. Requests typically take ten business days to complete. After deletion, you will not be able to access your tuna account or retrieve any historical data.

Yes. We at tuna accept deposits and withdrawals via online payment, e-wallet, mobile banking, and local payment bank transfers. During deposit, tuna generates a unique virtual account number for your transaction; send your funds to that account and your balance will be credited automatically once the transfer is received and verified. For withdrawals, provide your registered bank account number (online payment, e-wallet, mobile banking, or local payment) and tuna will transfer your funds to that account. Bank transfers typically process within one to three business days, depending on your bank's processing window. We also support faster methods: online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet typically credit or debit within minutes. Choose the payment method that best suits your timing and convenience.

We at tuna support a wide range of deposit amounts to accommodate different user preferences. Minimum and maximum account preferences vary by payment method. E-wallet methods (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) typically have lower minimums and faster processing. Bank transfers (online payment, e-wallet, mobile banking, local payment) may have different minimums and maximums. Log into your tuna account and navigate to the Deposit page to see the specific range for each payment method available in your region. If you have questions about account preferences or need assistance, contact our support team. All deposits are subject to verification and anti-fraud checks before crediting to your tuna account.

We at tuna offer support during extended hours to serve users across different time zones. Live chat is typically available from early morning through late evening. Check your tuna account or the support page for the exact hours in your region. Outside live chat hours, you can submit an email to our support team or leave a message in the in-app help centre; we will respond within one business day. For account emergencies (such as suspected unauthorized access), contact support immediately—our team will escalate urgent cases. Response times may be longer during peak hours or weekends, but we prioritize security and account-recovery issues on tuna.

Yes. We at tuna offer demo mode for selected slot games (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways) and live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger). In demo mode, you receive virtual credits with no real money at stake; you can explore game rules, features, and interface without risk. Demo sessions do not affect your real-money account balance. You do not need to be logged into tuna to access demo mode. However, to play with real money or participate in sportsbook draws (Liga 1, Piala Indonesia, Piala AFF, Champions League, esports markets), you must have a funded tuna account. Demo mode is a learning tool; actual wins in demo mode cannot be withdrawn.

We at tuna occasionally offer bonus promotions to new and returning members. Bonus terms vary by campaign and region. When a bonus is available, the specific offer—including the bonus amount, eligible games, wagering requirements, expiry date, and withdrawal conditions—will be displayed in your tuna account under Promotions. Read the full terms before accepting any bonus. Bonuses are typically subject to minimum wagering (e.g., play through the bonus amount a certain number of times before withdrawal). Not all games contribute equally to wagering requirements. Bonuses may expire if not used within a specified period. If you have questions about a specific bonus on tuna, contact our support team for clarification.

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