tuna Platform Account Terms

We at tuna operate our platform under clear terms that govern account opening, deposits, withdrawals, and gameplay. These terms outline your rights and our obligations when you use tuna services. By creating an account on tuna, you agree to these conditions and confirm that your use complies with local law where you reside.

Our tuna terms cover sportsbook markets (Liga 1, Piala AFF, Champions League), live-dealer tables (blackjack, roulette, baccarat, Dragon Tiger), slots (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports markets (Mobile Legends, Free Fire, PUBG Mobile). We also specify payment channels on tuna—DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet—and how account verification works.

This document applies to all users who access tuna services. We encourage you to read it in full. If you have questions about our tuna terms, contact our support team via the channels listed on our platform.

Account Opening and User Responsibilities on tuna

When you register an account on tuna, we require your legal name, date of birth, national ID number, and address. You must verify your email and upload identity documents—a photo ID and proof of residence—for tuna to approve your account. We conduct Know Your Customer (KYC) verification to comply with financial regulations. Our tuna KYC team typically approves verified accounts within one business day.

You are responsible for keeping your tuna account credentials secure. Do not share your password or one-time codes with anyone. If you suspect unauthorized access to your tuna account, contact support immediately. We at tuna are not liable for losses resulting from compromised credentials.

Account age: You must be a legal adult in your jurisdiction to use tuna. We do not knowingly serve users under the minimum age requirement.
One account per user: Each person may hold one tuna account. Creating multiple accounts violates our terms; we may suspend or close duplicate accounts on tuna.
Accuracy of information: All information you provide to tuna must be truthful and complete. Providing false details may result in account closure and forfeiture of funds.

We at tuna reserve the right to suspend or close your account if we detect suspicious activity, violation of these terms, or breach of local law. Our tuna team will notify you of any account action and provide a process to appeal if you believe the action is in error.

Deposits, Withdrawals, and Payment Processing on tuna

We accept deposits to your tuna account via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet). E-wallet deposits to tuna typically settle within seconds. Bank transfers on tuna follow your bank's processing window and may take longer during non-business hours or holidays.

Our tuna platform does not charge deposit fees. However, your payment provider may apply fees—check with mobile banking, your bank, or other channel before depositing to tuna.

Note: We at tuna do not guarantee fixed withdrawal turnaround times. Withdrawals from tuna are subject to verification and may take longer during holidays like Idul Fitri or Idul Adha. Your withdrawal request is processed in order received.

Withdrawals from tuna use the payment method you linked during account setup. To request a withdrawal on tuna, go to Wallet, select your payment method, enter your amount, and confirm. Our tuna team reviews each withdrawal for compliance and fraud signals. Once approved, we send funds to your payment provider; timing depends on that provider.

We at tuna do not accept responsibility for payment provider delays or errors. If your withdrawal does not arrive after the expected window, contact your payment provider first, then contact our tuna support team with transaction details.

1

Deposit fundsFunding

Use a payment method linked to your tuna account. We process e-wallet deposits immediately; bank transfers follow your bank's timeline.
2

Place predictions or wagersGameplay

On tuna, select your game or market, enter your stake, and confirm. Your stake is deducted from available balance.
3

Settle outcomeSettlement

tuna settles game outcomes and credits or debits your account accordingly.
4

Request withdrawalPayouts

Go to Wallet on tuna, request a withdrawal, and wait for processing. We notify you when your withdrawal is approved and sent to your provider.

Game Rules and Dispute Resolution on tuna

We at tuna publish game rules for all markets and games on our platform. Sportsbook outcomes on tuna settle based on official results from Liga 1, Piala AFF, Champions League, or other leagues. Slot and esports outcomes on tuna are determined by our certified RNG system. Live-dealer games settle based on real dealer action and card distribution.

If you believe a tuna game was settled incorrectly, you may file a dispute within seven days of the outcome. Contact our tuna support team with your account name, game details, and the reason for your dispute. We review all disputes and respond within five business days. If we find an error, we will correct it on tuna and credit or debit your account accordingly.

We at tuna reserve the right to cancel or void any wager if we detect:

Fraudulent activity or identity misrepresentation on your tuna account
Collusion, bonus abuse, or systematic manipulation of odds on tuna
Use of automated tools or bots to interact with tuna services
Wagers placed after official market close or fixture kickoff on tuna
Breach of these terms or local law

If we cancel a wager on tuna, we will refund your stake to your account balance. We will not pay winnings on voided wagers.

Jurisdiction and Liability on tuna

We at tuna provide services only where local law permits. Users are responsible for confirming that accessing and using tuna complies with their jurisdiction's regulations. We do not knowingly serve jurisdictions where online gaming is prohibited.

Our tuna services are provided on an "as-is" basis. We do not guarantee uninterrupted access, error-free operation, or specific outcomes. We are not liable for indirect, incidental, or consequential damages arising from your use of tuna.

These tuna terms are governed by and interpreted under the laws of the jurisdiction where tuna is registered. Any dispute will be resolved via negotiation, mediation, or, if necessary, arbitration in that jurisdiction.

We at tuna may update these terms at any time. We will notify you of material changes via email or in-app notice. Your continued use of tuna after notice constitutes acceptance of updated terms.